Support

We are committed to creating the highest quality, most usable software products available, but that doesn’t mean you won’t have questions. We want our products to help you and your business become more successful, so to support you in this regard we offer the following support programs.

Standard Support

We provide Standard Support for all Collabware products and versions, which includes:

Technical Email Support

If you have questions regarding installation or configuration, you can reach out to us via email and we’ll help you out - 5 incidents are included in standard support. Please keep in mind that this support option is available for Collabware products only. We offer general SharePoint support at an hourly rate.

Software Maintenance Updates and Minor Version Upgrades

We will always provide you with any software maintenance updates that are released, and you are automatically entitled to any software minor version upgrades. We will notify you of important updates so that you are aware of the options available and can plan accordingly.

Documentation and Tutorials

All installation and configuration documentation and tutorials can be accessed online through our website and secure customer portal.

Premium Support

Optionally, you may enroll in our Premium Support program, which entitles you to all of the benefits of Standard Support plus the following:

Technical Email Support

If you have questions regarding installation or configuration, you can reach out to us via email and we’ll help you out - you will have unlimited email support included in Premium Support. Please keep in mind that this support option is available for Collabware products only. We offer general SharePoint support at an hourly rate.

Major Version Upgrades

With Premium Support you are entitled to receive major version releases of the products you own, without having to pay the upgrade price. This will ensure that you always have access to the latest and greatest product features.